CUSTOMER CARE

We are here for you.  Please keep us informed of any questions or concerns.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

216-396-8380

or send us an email to:

maddaddiction@gmail.com

Thanks for submitting!

RETURNS

30 days on regular priced items.  All sales are final.

FAQ

Do you provide International delivery?

 

At the moment, we are not shipping International

 

How do I return an item?

 

Contact us within 30 days

 

What is your returns policy?

 

30 days on regular price items.  All sales are final.

How do I track my order?

 

A tracking number will be provided at the time of purchase.

 

What are your delivery options?

 

USPS

                Afterpay


 

 

 

                                            Frequently Asked Questions

 

What is Afterpay?

 

Afterpay is a service that allows Maddiction, Inc. to offer our customers the opportunity to make purchases and pay only 25% of the purchase price now. The remaining balance will be paid in three equal payments every 2 weeks without any interest to Afterpay.

 

How do I use Afterpay?

 

Just shop maddaddiction.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

 

Please note, all items in your shopping cart must be eligible for Afterpay (no gift cards), and the total cart value after any discounts are applied must be between $50 and $1,000.

 

Where can I use Afterpay?

 

Afterpay can only be used on purchases made on the maddaddiction.com website. Afterpay cannot be used as a form of payment for purchases in our store locations.

 

When will my items be delivered if I use Afterpay?

 

Afterpay orders are delivered within our standard shipping time frames like any order. Free standard shipping is available for orders over $50.

 

Is there a limit to how much I can spend on a single Afterpay transaction?

 

Yes, your total cart value after discounts must be between $50 and $1,000 to use Afterpay.

 

What products are not eligible for Afterpay?

 

Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

 

How does the Afterpay payment schedule work?

 

All Afterpay customers are required to make their first payment of 25% of the total purchase at the time of checkout. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method by Afterpay. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay either on-line or in the Afterpay app to make your payments early. Afterpay will then adjust the amount owed accordingly.

 

What if I can’t pay an Afterpay installment?

 

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees assessed by Afterpay will not exceed 25% of the total order.

 

Please see Afterpay Payment Purchase Agreement here.

 

How do I return or exchange an item purchased with Afterpay?

 

Returns and exchanges on orders where Afterpay was used will follow our standard return and exchange process. Returns done via Store Credit does not change your payment obligations to Afterpay, just as if you had paid with a credit card. For an exchange, we will apply any refund to your outstanding Afterpay balance. As soon as the exchange refund is processed it will drop into your Afterpay online account and future payment requirements may change as a result. Have more questions about Afterpay returns? Go to help.afterpay.com.

 

We cannot provide a cash refund.

 

Where can I find out more about Afterpay?

 

Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

 

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.